Frequently Asked Questions
How do I place an order?▾
Simply browse products, add your choices to cart, and proceed to checkout. After placing your order, send your order number to our customer support via, live chat, WhatsApp or email to receive payment details. Once your payment is confirmed, you’ll receive an email with a tracking number so you can trace your package until it’s delivered.
What payment methods do you accept?▾
We currently accept secure payments via Direct Bank Transfer and PayID.
How long does shipping take within Australia?▾
Standard shipping takes up to 48 hours, while Express Priority shipping is delivered within 24 hours.
Do you offer international shipping?▾
Yes, international orders are shipped within 1-3 business days depending on location and customs.
How can I track my order?▾
Once your order ships, a tracking link will be sent to your email. You can also contact us via WhatsApp or Live Chat for updates.
Can I change or cancel my order?▾
If your order hasn’t been processed yet, contact us immediately via WhatsApp, Live Chat or email.
Do you offer refunds or returns?▾
Yes. Refunds or replacements are available for defective, incorrect, or damaged items under our Return Policy.
What should I do if my vape arrives damaged?▾
Please send photos and order details to our WhatsApp, Live Chat or email within 24 hours of delivery.
Are all products genuine?▾
Yes. We only sell 100% authentic products sourced from verified manufacturers and distributors.
Do you sell nicotine products?▾
Yes, but only in compliance with Australian laws. Customers must be 21+ to purchase.
Is age verification required?▾
Yes. Purchasers must be 21 or older and may be required to verify age before shipping.
Do you provide wholesale or bulk orders?▾
Yes. Contact our team via WhatsApp, Live Chat or email for wholesale inquiries and pricing.
Are my payment details secure?▾
Absolutely. All transactions are processed securely with encryption for maximum data protection.
Can I return a used vape?▾
Due to hygiene reasons, used vapes cannot be returned unless proven defective upon arrival.
How do I contact customer support?▾
You can reach us anytime via WhatsApp, Live Chat or email.
How are shipping rates calculated?▾
Shipping fees are calculated at checkout based on your delivery address and shipping method.
What should I do if I receive the wrong product?▾
Contact support within 24 hours of receipt. We’ll arrange a replacement or refund.
Do you have a warranty on devices?▾
Yes. Most devices come with a limited manufacturer warranty. Terms vary by brand.
Are vapes safe to use?▾
All products we sell comply with manufacturer safety standards. Follow usage instructions carefully.
What if my package doesn’t arrive?▾
If your parcel hasn’t arrived within the estimated timeframe, contact our support team immediately for assistance.
Can I change my shipping address?▾
Yes, if your order hasn’t shipped yet. Contact us immediately via email or WhatsApp to update it.
Do you offer discounts or promotions?▾
We regularly offer promotions and special deals. Subscribe to our newsletter to stay updated.
Can I get updates on new vape products?▾
Yes. Join our email list or follow us on social media for the latest product launches and offers.
Do you offer support on weekends?▾
Our Live Chat and email support operate seven days a week for your convenience.
Can I request a custom flavor or product?▾
We welcome suggestions! Contact us via WhatsApp, Live Chat or email for personalized product inquiries.